Privacy Policy

Effective Date: 23 july 2026

Welcome to Moonline Travel Agency (“Moonline Travel Agency”, “we”, “our”, or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit moonlinetravelagency.com or use our travel and reservation services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you make an enquiry or reservation, we may collect:

• Full Name
• Email Address
• Mobile Number
• Travel Dates
• Number of Guests
• Payment-related information (payments are processed securely through authorized banking or payment providers)

Technical Information

When you browse our website, we may or may not automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on the Website
• Cookies and Analytics Data

2. How We Use Your Information

We use your information to:

• Process hotel, tour, transportation, and travel reservations.
• Respond to enquiries and customer support requests.
• Send booking confirmations and travel updates.
• Process payments and refunds.
• Improve our website and services.
• Comply with legal obligations.
• Prevent fraud and unauthorised transactions.
• Send promotional offers and newsletters (only where permitted or with your consent).

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

We may share your information with:

• Hotels and accommodation partners
• Transportation providers
• Tour operators
• Payment gateways and banks
• Government authorities where legally required
• Technology and hosting providers assisting us in operating our website

All third-party partners are expected to protect your information appropriately.

4. Payment Security

All payments are processed using secure payment methods.

Moonline Travel Agency does not store your complete debit card, credit card, or banking credentials on its servers. Payment processing is handled by authorised financial institutions and payment service providers.

5. Cookies

Our website may use cookies to:

• Improve website functionality
• Remember your preferences
• Analyze website traffic
• Enhance user experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

While we strive to use commercially acceptable methods to protect your data, no method of transmission over the internet is completely secure.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your reservation
• Provide requested services
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Enforce our agreements

After this period, your information is securely deleted or anonymised where appropriate.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Request restriction of processing
• Object to certain processing activities

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites, including hotel partners, payment providers, or tourism services.

We are not responsible for the privacy practices or content of those external websites. We encourage users to review their respective privacy policies.

10. Children’s Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

11. International Visitors

If you access our website from outside India, your information may be transferred to and processed in India, where our operations are based.

By using our services, you consent to such transfer and processing.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business practices.

The revised version will be posted on this page with an updated Effective Date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:

Moonline Travel Agency

Email: reservation@moonlinetravelagency.com

Office Number: +91 1936-450350

Phone: +91 9906302199

Alternate Phone: +91 6005912199

Website: https://moonlinetravelagency.com

Reservation Office Hours:

Monday – Saturday

10:00 AM – 5:00 PM (IST)

By using moonlinetravelagency.com, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.