Effective Date: 23 July 2026
Welcome to Moonline Travel Agency (“Moonline Travel Agency”, “we”, “our”, or “us”). These Terms & Conditions govern your use of moonlinetravelagency.com and all travel-related services offered through our website.
By accessing our website or making a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
All bookings are subject to availability and confirmation.
A reservation is considered confirmed only after:
Until confirmation is issued, all reservations remain tentative.
Guests may be required to pay an advance amount to secure their reservation.
Accepted payment methods include bank transfer, UPI, online payment gateways, or any other payment methods officially communicated by Moonline Travel Agency.
All outstanding balances must be cleared before or upon arrival unless otherwise agreed in writing.
Bookings requiring advance payment will remain tentative until the payment is received.
If payment is not received within the specified time, Moonline Travel Agency reserves the right to automatically cancel the reservation without prior notice.
Unless otherwise stated during booking, the following cancellation charges apply:
Certain hotels, tour packages, transportation services, or promotional offers may have different cancellation policies. In such cases, the specific policy communicated at the time of booking shall apply.
Where applicable, eligible refunds will be processed after deducting cancellation charges and any non-refundable fees imposed by hotels, airlines, transport providers, or other service partners.
Refund processing times may vary depending on the payment method and banking institution.
Requests for changes to travel dates, accommodation, transportation, or other services are subject to availability and approval by the respective service providers.
Additional charges may apply for modifications.
Moonline Travel Agency cannot guarantee that requested changes can be accommodated.
All prices displayed are subject to availability and may change without prior notice until a booking is confirmed.
Taxes, government fees, service charges, and supplier charges may be applicable unless explicitly stated otherwise.
Guests are responsible for ensuring they possess all necessary documents required for travel, including:
Moonline Travel Agency is not responsible for losses resulting from incomplete or invalid travel documents.
Guests agree to:
Any damages caused by guests to hotel property, vehicles, or other facilities shall be the sole responsibility of the guest.
Moonline Travel Agency acts as a booking facilitator for hotels, transportation providers, tour operators, and other travel partners.
While we strive to work with reliable partners, we are not responsible for:
Moonline Travel Agency shall not be held liable for delays, cancellations, losses, or additional expenses arising from events beyond our reasonable control, including but not limited to:
To the maximum extent permitted by law, Moonline Travel Agency shall not be liable for:
Our liability, if any, shall be limited to the amount paid directly to Moonline Travel Agency for the affected booking.
Users agree not to:
Violation of these terms may result in suspension of access and legal action where appropriate.
All content on moonlinetravelagency.com, including text, images, graphics, logos, designs, and branding, is the property of Moonline Travel Agency or its licensors and is protected by applicable intellectual property laws.
unauthorised use or reproduction is prohibited without prior written consent.
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Srinagar, Jammu & Kashmir, India, unless otherwise required by applicable law.
Moonline Travel Agency reserves the right to modify these Terms & Conditions at any time.
Updated versions will be published on this page with a revised Effective Date. Continued use of the website after changes constitutes acceptance of the revised Terms.
For any questions regarding these Terms & Conditions, bookings, cancellations, or refunds, please contact us:
Moonline Travel Agency
Email: reservation@moonlinetravelagency.com
Phone: +91 9906302199
Office Number: +91 1936-450350
Alternate Phone: +91 6005912199
Website: https://moonlinetravelagency.com
Reservation Office Hours
Monday – Saturday
10:00 AM – 5:00 PM (IST)
24×7 Guest Support
Support is available throughout your stay for urgent travel-related assistance using the contact numbers provided at the time of booking.
