Effective Date: 23 jul 2026
At Moonline Travel Agency, we strive to provide a smooth and transparent booking experience. This Cancellation & Refund Policy outlines the terms applicable to cancellations, modifications, and refunds for bookings made through moonlinetravelagency.com.
By making a reservation with us, you agree to the terms outlined below.
Guests may cancel their reservation by contacting our reservation team through the following:
Cancellation requests are considered effective only after confirmation from Moonline Travel Agency.
Unless otherwise specified during the booking process, the following cancellation charges apply:
Time Before Arrival | Cancellation Charge |
|---|---|
More than 15 days | No cancellation charges (subject to supplier terms) |
15 days before arrival | 50% of the total booking amount |
7 days before arrival | 75% of the total booking amount |
3 days before arrival | 100% of the total booking amount |
No Show | 100% of the total booking amount |
The applicable cancellation charge will be deducted before any eligible refund is processed.
Certain bookings may be marked as non-refundable, including:
These conditions will be communicated at the time of booking.
Where a refund is applicable:
Processing times may vary based on financial institutions and payment methods.
Requests to modify travel dates, accommodation, transportation, or other services are subject to:
Moonline Travel Agency cannot guarantee that requested changes will be possible.
Some hotels, airlines, tour operators, or transportation providers have their own cancellation and refund policies.
Where such policies differ from this document, the supplier’s policy shall take precedence and will be communicated during the booking process.
Refunds or cancellations resulting from circumstances beyond our reasonable control may be subject to the policies of the respective service providers.
These events include, but are not limited to:
Moonline Travel Agency will make every reasonable effort to assist customers in such situations but cannot guarantee refunds where suppliers do not provide them.
If a guest fails to arrive on the scheduled check-in date without prior notice (“No Show”), the booking will be treated as cancelled, and 100% of the total booking amount will be charged.
Unused services after the scheduled check-in date are generally non-refundable.
If a guest decides to shorten their stay after check-in, refunds for unused nights or services are subject to the policies of the hotel or service provider.
Moonline Travel Agency cannot guarantee refunds for early departures.
Guests are responsible for providing accurate booking details, including:
Moonline Travel Agency is not responsible for losses resulting from incorrect information submitted by the customer.
For cancellations, refund requests, booking modifications, or any related assistance, please contact us:
Moonline Travel Agency
Email: reservation@moonlinetravelagency.com
Phone: +91 9906302199
Office Number: +91 1936-450350
Alternate Phone: +91 6005912199
Website: https://moonlinetravelagency.com
Reservation Office Hours
Monday – Saturday
10:00 AM – 5:00 PM (IST)
We recommend contacting us as soon as possible if your travel plans change so we can assist you with the best available options.
